Your booking and these terms
These terms describe the services offered by The Maintenance Soldiers, based in Vancouver, British Columbia. You must be at least 18 and authorized to arrange work at the property. Please provide accurate contact, property and service information.
A booking request becomes a confirmed appointment when we accept it and any payment authorization or deposit expressly agreed for that booking has been arranged. Review your confirmation, selected service, price and any booking-specific conditions. Ask us about anything unclear before confirming. A commercial quote or agreement may set out additional terms for that work.
These terms do not remove rights or remedies that applicable consumer or other law gives you. Where a term conflicts with a right that cannot lawfully be excluded, that right prevails.
What the service covers
We provide residential and commercial cleaning to an agreed scope. Recurring, deep, moving and post-construction cleaning involve different work. Extras must be selected or agreed; additional work and charges require your approval. Home Care means house, apartment and condo cleaning, not personal caregiving or medical care.
Results depend on the property’s condition, surfaces, access and agreed time. Cleaning cannot reverse permanent stains, wear, damage or pre-existing defects. A moving clean does not guarantee a deposit return or a third party’s inspection result. Specialist hazards, biohazards and regulated disinfection are outside ordinary cleaning unless expressly assessed and agreed as suitable.
Prices and payment
Prices are in Canadian dollars unless stated otherwise. Review the quote or booking summary for the service, approved extras, applicable taxes and any disclosed fees. If the actual property or requested work differs materially from the information provided, we will discuss any change in scope or price before additional work proceeds.
The payment methods and any card authorization or hold are shown in the booking process or agreed quote. The current booking form states that card holds are placed three days before appointments and that e-transfer or cash payment is required before the service begins. Refer to your booking confirmation for the arrangements applying to your appointment. Payment is due as agreed for completed services, approved extras and properly disclosed, applicable fees.
Payments are processed through third-party payment providers. Do not send full card details by email or text. Contact us promptly about a billing discrepancy so it can be reviewed.
Cancellations and rescheduling
Our existing cancellation policy requires at least 24 hours’ notice before the scheduled appointment. A cancellation with less than 24 hours’ notice is charged 100% of the scheduled service cost, subject to applicable law and any different terms expressly agreed for your booking.
Rescheduling is free when requested with reasonable notice. If illness or unforeseen circumstances affect you or our team, contact us as soon as possible; we will work with you to reschedule without penalty under our illness and unforeseen-circumstances policy. Please obtain confirmation of a requested change rather than assuming a message has changed the appointment.
Contact book@themaintenancesoldiers.ca or call/text (778) 653-6222. These arrangements do not override cancellation or refund rights available under applicable law.
Access and preparation
Provide reliable entry, parking and any building or elevator instructions. Make the agreed areas accessible, secure pets as appropriate, and tell us about fragile items, sensitive finishes, product preferences and areas to leave untouched. Let us know about mould, pests, unsafe conditions or other hazards before the visit.
If we cannot enter at the scheduled time because of a lockout, missing keys, incorrect instructions or unavailable agreed access, the appointment is treated as a late cancellation and the scheduled service cost is due under the cancellation policy, subject to applicable law. Contact us immediately if access changes.
We may pause or decline work that is unsafe or outside the agreed scope. If we need to change or cancel a service, we will contact you to discuss the work, rescheduling and any payment adjustment appropriate to the circumstances.
Service concerns and damage
Please report a service concern within 24 hours of completion where possible, with the affected areas and helpful details or photographs. Prompt notice helps us assess the issue and arrange a response. This reporting request does not extinguish any right or claim that the law allows you to raise later.
We will review the concern with you. Our existing service-resolution policy provides for a re-clean of affected areas or a partial service credit where appropriate; a cash refund is not automatically promised under these terms. Any refund or other remedy required by law, or expressly agreed for your booking, remains available.
If you believe damage or loss occurred during the service, tell us promptly, identify the affected item and keep relevant information so the matter can be investigated. Responsibility is determined by the circumstances and applicable law. Nothing here excludes liability or remedies that cannot lawfully be excluded.
Respectful use and website content
Everyone should be treated respectfully. Harassment, threats, discrimination, unsafe behaviour, false booking information or misuse of the booking system may result in work being stopped or future service being declined, with any outstanding service or payment issues handled fairly and in accordance with applicable law.
Website branding and original materials belong to The Maintenance Soldiers or their respective rights holders. Third-party reviews remain the reviewers’ words and are shown as attributed excerpts. Concept imagery is identified as such. Please obtain permission before reusing protected material beyond uses permitted by law.
Our website links to third-party services, including booking, payment and Google review pages. Their features and availability are operated by those providers. Our handling of personal information is explained in our Privacy Policy.
Law, updates and contact
These terms are governed by British Columbia law and applicable Canadian law, without removing protections that apply to you by law. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted.
Updates are dated above and apply prospectively. Changes to an already confirmed booking require notice and any agreement or consent required by law; a revised website page alone does not silently change the agreed price or scope of an existing appointment.
For booking or terms questions, contact The Maintenance Soldiers at book@themaintenancesoldiers.ca or (778) 653-6222.